Shipping policy

Shipping Policy

Last updated: June 16, 2026

Thank you for shopping with LUNIA JEWELRY. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing Time

Orders are typically processed within 1–5 business days after payment has been successfully received.

Processing times may be longer during holidays, promotional periods, or due to unforeseen circumstances.

You will receive a confirmation email once your order has been shipped.

Shipping Times

Estimated delivery times vary depending on your location:

  • United States: 7–15 business days

  • Canada: 7–20 business days

  • Europe: 7–20 business days

  • Australia & New Zealand: 10–25 business days

  • Rest of the World: 10–30 business days

Please note that these delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout and displayed before completing your purchase.

From time to time, we may offer free shipping promotions on selected orders.

Tracking Information

When available, tracking information will be provided by email after your order has been shipped.

Please allow a few days for tracking updates to appear in the carrier's system.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

LUNIA JEWELRY is not responsible for any customs fees, import duties, or taxes charged by local authorities.

Delays

While we strive to deliver all orders on time, we are not responsible for delays caused by:

  • Shipping carriers

  • Customs inspections

  • Weather conditions

  • Public holidays

  • Incorrect shipping information provided by the customer

  • Events beyond our reasonable control

Delivery dates are estimates only and cannot be guaranteed.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been processed or shipped, we may be unable to modify the shipment.

LUNIA JEWELRY is not responsible for orders lost due to incorrect shipping information provided by the customer.

Lost Packages

If your package appears lost in transit, please contact us at contact@luniajewelry.com.

We will work with the shipping carrier to investigate the issue. However, we cannot guarantee replacement or reimbursement for packages marked as delivered by the carrier.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

To qualify for a refund or replacement, you must provide:

  • Your order number

  • Clear photographs of the damaged item

  • Photographs of the packaging if applicable

Claims submitted without photographic evidence may not be approved.

Please refer to our Refund Policy for additional information.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: contact@luniajewelry.com

LUNIA JEWELRY