Refund policy
Return & Refund Policy
Thank you for shopping with LUNIA JEWELRY.
Returns
We do not accept returns or exchanges. All sales are final.
Please review your order carefully before completing your purchase.
Damaged or Defective Items
If your item arrives damaged, broken, or defective, please contact us within 48 hours of receiving your order at contact@luniajewelry.com.
To be eligible for a refund, you must provide:
- Your order number.
- Clear photos showing the damaged or broken item.
- Photos of the packaging if applicable.
Claims submitted without photographic evidence may not be approved.
Refunds
Once we review your claim and verify that the item was damaged upon arrival, we will issue a refund to your original payment method.
Refund processing times may vary depending on your bank or payment provider.
Non-Refundable Situations
Refunds will not be granted for:
- Change of mind.
- Incorrect item ordered by the customer.
- Normal wear and tear.
- Damage caused after delivery.
- Claims submitted without clear photographic evidence.
- Delayed deliveries caused by shipping carriers.
Contact Us
If you receive a damaged item or have any questions regarding your order, please contact us at:
By placing an order with LUNIA JEWELRY, you agree to this Return & Refund Policy.