Refund policy

At Lunia Jewelry, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition.
Be returned in its original packaging.
Include proof of purchase.

To request a return, please contact us at contact@luniajewelry.com before sending your item back. We will provide return instructions.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made jewelry.
Gift cards.
Items marked as Final Sale.
Products that have been worn, damaged, or altered after delivery.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect product was received.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at contact@luniajewelry.com and include clear photos of the item and packaging. We will work with you to resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the eligible product for a refund and place a new order.